Q. I have days when I can’t cope well, but some days I’m ok. I’m not sure my situation is bad enough to justify having a volunteer to help me. What should I do?
A. Give us a call on 01923 248010 and talk with one of the Home-Start Co-ordinators.

Q. I’ve been referred to Home-Start by my Health Visitor. What happens next?
A. We will make arrangements with you for one of the Co-ordinators to visit you to talk about what help you need and to see if the Home-Start service can help you.

Q. I’m worried about having a stranger visit me to help me. What are the volunteers like?
A. We try really hard to find the “right” volunteer for you. They are all friendly and caring people, selected for their warmth and understanding. We take up references and a Criminal Records Bureau Enhanced Disclosure and they undertake a 40-hour induction course – all to prepare them for meeting and helping you!

Q. What if I change my mind?
A. We will discuss the situation fully with you and your referrer but you can change your mind at any time.

Q. How long can I keep my volunteer?
A. There is no set time limit. The Co-ordinator will review the situation on a regular basis and when the time is right work towards an agreed ending with you.

Q. I don’t fancy being a “home-visiting” volunteer, what else could I do to help?
A. We need volunteers with business skills to join the Trustee Board. Or, you could help us financially! Do you have skills in fundraising, business or other ways suitable to be on our Management Board?

Q. I think I’d like to be a volunteer for Home-Start; what qualifications do I need?
A. You need to have parenting experience and a caring, understanding attitude to young families who are experiencing difficulties.

Q. How do I apply to be a volunteer?
A. You can find more details here. However, please give us a call on 01923 248010 and speak to one of the Co-ordinators.

Q. What is the commitment for Home-Start volunteers?
A. You need to be able to offer to visit a family once or twice a week for a couple of hours each time. The initial training is a Preparation Course that runs one morning a week for 12 weeks, and other training days are offered. You will also have regular contact with the Home-Start Co-ordinators.